Privacy Policy

Mino IT Managed Services Pty Ltd (ABN 78 145 582 663) (“we”, “us”, or “our”) is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information in the following ways:

Website Contact Form

When you submit an enquiry through our website contact form, we collect the information you provide, which may include:

• Full name
• Email address
• Phone number
• Company or organisation name
• The content of your message

Service Delivery

When we provide IT support or managed services, we may collect additional information necessary to deliver those services, including:

• Support ticket details and correspondence
• Information about your IT systems and infrastructure
• Data accessed or encountered during remote access sessions, onsite visits, or system maintenance
• Billing and account information

Automatic Collection

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies and is used to improve your experience on our website.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes or proposals
• Deliver, manage, and improve the IT services we provide to you
• Communicate with you about your account, services, or support requests
• Send you service notifications, updates, and relevant information about our offerings
• Meet our legal and regulatory obligations
• Maintain records for billing and accounting purposes
• Improve our website and service delivery

We will not use your personal information for a purpose other than those listed above without your consent, unless permitted or required by law.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information in the following circumstances:

• Service providers: We engage trusted third-party service providers to assist with delivering our services (such as cloud platform vendors, ticketing systems, and remote support tools). These providers are authorised to use your information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality.
• Legal obligations: We may disclose your information where required by law, court order, or government authority, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Mino IT, our clients, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures we employ include:

• Secure storage of data within enterprise cloud platforms (including Microsoft 365)
• Access controls and multi-factor authentication for internal systems
• Encrypted communications where appropriate
• Staff awareness of privacy and data handling obligations

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

Service delivery records, including support tickets and correspondence, are generally retained for a minimum of seven years in accordance with standard business record-keeping obligations.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your information: Request access to the personal information we hold about you.
• Correct your information: Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Make a complaint: Lodge a complaint if you believe we have not complied with our obligations under the Privacy Act.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and no later than 30 days. In some circumstances, we may be unable to provide access (for example, where doing so would unreasonably impact the privacy of others), and we will explain our reasons in writing if that is the case.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device by your browser.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function correctly if cookies are disabled.

We do not use cookies to collect personally identifiable information without your knowledge.

8. Third-Party Services

Our website and service delivery may involve links to, or integration with, third-party platforms and services. These include but are not limited to Microsoft 365 and other cloud services used in the course of managed IT service delivery.

Third-party services operate under their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party services.

Where personal information is transferred to third-party cloud services (which may be hosted outside Australia), we take reasonable steps to ensure those providers maintain privacy standards consistent with Australian law.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a revised “Last updated” date.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related enquiries, requests, or complaints, please contact us: